Hospitality excellence stretches across various fields having as core drive the customer. Key and Hatch brings together specialists from various areas of expertise, that aim to design unique and memorable experiences for your customers, in accordance to your needs.
AVIATION COMMERCIAL VIP HANDLINGPRIVATE JETS SHIPS CRUISE YACHTS TOUR OPERATORS experiencestoursholiday PACKAGES
RESTAURANTSBARSCOFFEE SHOPS
HOTELSBED AND BREAKFASTAIRBNB LOCATIONSEXCLUSIVE LODGINGS
HEALTH CLUBS SPA'SFITNESS CENTERS EXHIBITIOn HALLS MUSEUMSART GALLERIES
Each interaction of the customer with the airline, no matter if it is private or commercial, must be carefully designed. From the ground to the air, the guest interactions with the airline staff, products and services, will be the core denominator of their experience. Key and Hatch will take each aspect and detail and align it to the Net Promoter Score (NPS®), a comprehensive metrics that is actionable and that offers a deep insight into the customers journey.
Hospitality on the ships, be it yachts or cruises, is all about comfort and attention to detail. Making the guests feel like they are in a hotel, or better said home away from home, with impeccable staff training and service delivery, will provide the high quality services consistent with hospitality excellence. Our agency will take your vision and mold it into well thought operations and practices that sets you apart from your competition.
Picture perfect experiences leave us with unforgettable memories and the desire to discover more. Key and Hatch unleashes the potential of Tour Operators by creating those unique experiences. Combining the known techniques with customer behaviour and international cultural approaches fitted to their needs, results in a unbeatable value proposition of your product.
The Food & Beverage Industry is the most successful in terms of return on investment (ROI) from all the hospitality branches. Yet, despite its value on the market, 2020 and 2021 required new approaches and adaptability to the service and delivery norms. To maintain a successful business in the next quarters of 2021 and the immediate future, your business will have to go through changes, optimization, and new conceptualizing, to ultimately align to the present industry requirements. Key and Hatch offers 360° design of service excellence flow and procedures, supported by training and coaching. We work closely with our clients to ensure full brand alignment and representation of the wanted value proposition.
