Revolutionize and re-invent your organization with our TurnKey℠ support system, that focuses on all the intricate parts that make an airline successful and responsive.
We work side by side with our clients to create deliverable results and implement best practices that would optimize airport operations through smart transformation℠.
At the core of any service-based business lays the customers, and their experience. Their emotions and feelings in regards to your product, will be the ultimate denominator and metrics of your success.
transformationis the key to recovery of travel industry.
No one can deny the sharp turn that Aviation industry took in 2020. Research shows that it will take at least 3 to 5 years to start recovering traffic, and at least a decade to reach normal parameters. We take you one step forward and out of the crisis mode, as we’ll work together on the path of recovery, optimization and innovation. Key & Hatch’s only aim is to achieve your goals and then some more. Now is the time to act, pull all the leavers to keep your airline still in the game. Let’s conceptualize your organization to: become more agile from executive levels to the ones in the front lines, and weaponizing your departments to deliver the Airline into the new era of travel. Equip your employees to take the right decisions for the business, and ultimately, reimagine your guest journey and experience end to end.
Organizational Change Management Analysis and Strategic Decision MakingMergers and Acquisitions Organisational Behavior Culture Change Leadership Support Agile Systems Design ThinkingCrisis ManagementCommunication and Negotiation
Executing Complex ProgramsStrategic Execution Transformation Programs Optimization Zero-Based Design
Cabin Crew DevelopmentPrivate Aviation DesignAir Transport Airline Revenue Management Guest Experience Hospitality Excellence Branding Marketing
Key & Hatch multifaceted expertise anticipates and enables the organization to be one step ahead! Data analysis will determine if a singular or multi-focus functions need to be activated to deliver the wanted results. Our in-depth experience improves efficiency through: employee change management, streamlines processes to increase safety and revenue, while equipping you to adapt to the challenging business environment using innovation.
Organizational Change Management Analysis and Strategic Decision Making Mergers and Acquisitions Organizational Behavior Organizational Culture Change Leadership Change Agile / Change Management Design ThinkingCrisis ManagementCommunication and Negotiation
Executing Complex ProgramsStrategic Execution Airport Operations
Guest Experience Hospitality Excellence Branding Marketing
REDEFINE, RESTRUCTURE AND REDESIGN YOUR PRODUCT TOGETHEREND TO END!
Key & Hatch scans for each inch of potential that was not explored, revealing the uniqueness of each aspect of consumer experience. Interlinks strongly with various areas bringing compatibility with the new business requirements and build the revenue in line with the travel industry guidelines. We’ll fine tune the Guest Journey form the moment they book their ticket to the moment they reach at their destination. Our attention to each detail focuses on: website design and experience, branding, catering, food and beverage, hospitality on board and on ground, overall services and training of the staff, all the way to the customer service follow-up and complains resolutions.
Executing Complex ProgramsStrategic Execution Airline Revenue Management Transformation Programs Zero-Based Design
Cabin Crew DevelopmentPrivate Aviation Design Hospitality Excellence User Experience / Design Branding Marketing
